Refund policy
Refund Policy
Last updated: May 09, 2026
At [yunshangtrade.com
], we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund Policy is designed to be fair and transparent.
], we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund Policy is designed to be fair and transparent.
1. Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags attached.
You must provide proof of purchase (order confirmation email).
2. Timeframe for Returns
You have 30 calendar days from the date of delivery to initiate a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.
3. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless defective:
Underwear, lingerie, and swimwear (if the hygiene seal is broken).
Earrings and body piercings.
Personalized or custom-made products.
Gift cards.
4. How to Initiate a Return
To start a return, please contact our support team at [
]. Please include your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
leviiidhlss@gmail.com
5. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
Late or Missing Refunds: If you haven’t received a refund after 14 business days, please first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you still have not received it, please contact us.
6. Exchanges
If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item. This ensures the fastest processing time.
7. Shipping Costs for Returns
If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
In all other cases (e.g., wrong size ordered, change of mind), the customer is responsible for the cost of returning the item. Original shipping charges are non-refundable.
Contact Us
For any questions regarding our Refund Policy, please contact us at: [
]
leviiidhlss@gmail.com